Shipping policy

Shipping Policy

Thank you for choosing Tap Cell. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can complete your architectural renovation or commercial fit-out without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible sensor faucets, touchless tapware sets, digital control boxes, and plumbing accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each electronic sensor faucet, solenoid control module, and flexible connector kit undergoes optoelectronic sensor activation checks, water pressure leak tests, finish inspection, and protective packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for solid brass plumbing hardware.

4. Anti-Shock Protective Packaging & Order Tracking

To safeguard electroplated matte finishes, polished chrome layers, and precision infrared sensor windows from transit abrasion or impact, all Tap Cell fixtures are cushioned in custom-molded high-density EVA foam trays inside reinforced corrugated master cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Tap Cell is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.